Coronavirus: Driver Partners - You matter to us.

Updated: 18 May 2020

The UK Government is advising against the use of public transport – buses and trains. Private-hire vehicles are seen as a better alternative mode of transport in these circumstances. We are introducing additional safeguarding measures to protect you against the spread of COVID-19.   

Face coverings 

We have sourced face coverings for active Driver Partners, and those who have been inactive recently and now want to take bookings. Wearing face coverings is not mandatory, but the UK Government has recommended anyone in confined public spaces to do so.

The UK Government says that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms.

Your licensed vehicle is essentially a public place, and your passengers will feel more confident taking a journey if they see you following Government guidance. Wearing a face covering could result in more bookings for you.

Contact your Driver Liaison Team to request your face coverings, and they will arrange for you to collect a pack, free of charge, every week on an ongoing basis.

For more information on the use of face coverings, click here.

Social distancing

There’s only so much social-distancing you can do in a vehicle. Ask all passengers to sit in the rear seats of the vehicle. Preferably on the left if they are travelling alone.

Protective screens

We are also test-driving in-vehicle protective screens which are a temporary and removable fixture placed behind the front seats of a vehicle.  Further information will be made available soon.

Vehicle cleaning

We have identified specialist, regional vehicle cleaning stations. Contact your Driver Liaison Team to find your local cleaning station.


Encourage passengers to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated.

Contactless payment

To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.

Keeping our towns and cities moving safely and efficiently is not a one-way street.

Passengers also need to play their part to help protect Driver Partners by:

  • Avoiding contact.
  • Wearing a cloth face-covering.
  • Using adequate ventilation.
  • Sitting in the back seat.
  • Washing their hands.

Additional information

Working safely during COVID-19 in or from a vehicle

Guidance for operators

Guidance for passengers

Face coverings

  1. The face coverings are offered to you as a gesture of goodwill with no guarantee  given by Veezu that they will protect  against the contamination of any illness, virus or other medical condition, including COVID-19.  The face coverings are just one measure to guard against the spread of COVID-19.
  2. There is no obligation on you to use the face coverings offered to you.  Please refer to Government guidance on alternative face coverings.
  3. Please follow Government guidance on  how to wear a face covering
  4. Please follow Government guidance on the frequency of changing face coverings.
  5. For the avoidance of doubt, it is your responsibility to ensure that the wearing of face coverings does not impair, in any way, your ability to drive safely and legally in accordance with DVLA requirements, your private-hire vehicle driver licensing conditions and other applicable UK legislation.
  6. For the avoidance of doubt, it is your responsibility to ensure that the terms of your motor insurance policy are complied with at all times. You should contact your insurance provider to verify that the wearing of face coverings are permitted under your policy.

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